virtual receptionist for medical practice
VIRTUAL RECEPTIONSIT FOR MEDICAL PROVIDERS
24/7 answering service for the
healthcare industry.
healthcare industry.
specialized, secure professional support.
Medical offices and healthcare providers demand extra attention and support. Our specially-trained receptionists know how to securely handle calls and other communications while treating patients and other callers with the empathy and respect they deserve.
WHO’S MINDING YOUR MEDICAL BUSINESS?
we are.
all-hours reception
Our virtual receptionists know your hours and office routine. We’ll securely handle calls, as well as relay patient messages and other information.
urgent calls
You tell us how you want to handle urgent calls and we’ll make sure you never miss an emergency.
appointment protocols
We immediately adapt to your system of handling patient appointments, including screening and specialty needs.
Frequently Asked Questions
We often get asked many questions about how answering services work, what they do, and how much they cost and is it good for my business. Below are answers to some frequently asked questions and some information based on what we offer here.
Our live receptionists help businesses professionally and promptly manage customer communication in a very economic way. Having live receptionists represent your business allows you to offer a personal connection to your customers on their schedule, not yours. Fueled by live, U.S.-based receptionists, our Lula team is ready to support your growing business day and night and has customized plans for any sized business.
We free up your time to do what you do best! A receptionist team can really optimize your customer communications and profitability by offering dedicated receptionists who get to know your business and function as part of your team to capture every new business opportunity, increase your teams productivity, provide 24/7 customer service, reduce business overhead and give the right impression and reinforce relationships with your customers on every call.
Our on-boarding process is simple and straightforward, allowing you to dictate how and when your calls are handled. To start you’ll speak with an Account Manager who will ask you questions regarding your company and what it is you are looking to get out of the service. After that conversation, they’ll take the information you’ve given them and program the account accordingly. Then once everything is programmed, the agents will use that script to handle your calls and escalate your messages.
Our agents work within our secure facilities and are available 24/7/365 to answer your calls. Having our agents primarily within one location ensures messaging and related data remains secure and compliant with various regulations, including HIPAA.
No! We do not charge a fee to answer your calls on a holiday, over the weekend or after hours late at night. Our rates stay the same no matter what time of day your calls are answered.
Our answering services handle calls 24/7, so what determines “after hours” is your business schedule, not ours. Whether you have traditional office hours from 9am-5pm or a flexible schedule during the week, our “after hours” team will be ready to answer the call day and night, seven days a week.
We have access to bank full of local and toll free numbers. We can program any number of numbers to support your growing business.
Our services are billed by the minute, plain and simple. Some services bill per minute, others bill per call, and some for every interaction and message delivered. We try to keep it simple. Contact us for a free quote or viewing our plan pricing.
Typically, yes. Most plans will require a credit card to be used for the first invoice and/or a certain period of time after you’ve started. However, we can also set up a bank account direct payment if that’s preferred.
We do not have any long-term contracts. Our services roll to a month to month agreement after the initial three (3) month service agreement is signed. The Service Agreement will detail your plan minutes, requested services and estimated billing cycle costs.